Method

The Superbrand Method

Every superbrand tells the same story everywhere. Our method is how we get yours there, and keep it there.

  • Logo system
  • Type and colour
  • Brand graphics and packaging
  • Brand guidelines
  • Website or online store
  • Product and collection pages
  • Packaging and campaign assets
  • Social templates
Your story
  • Logo system
  • Type and colour
  • Brand graphics and packaging
  • Brand guidelines
  • Website or online store
  • Product and collection pages
  • Packaging and campaign assets
  • Social templates
Your story
A model in black activewear on a white studio backdrop, with a camera on a tripod, softbox lights and a laptop showing the shot.

Our process

Human first

Start with the story

Questionnaire and kickoff

Customer and competitor research

Positioning and personality

Key messages, and a name if you need one

Every superbrand starts with a clear story: who you’re for, why they’d choose you, and how to say it.

We find it by listening to real people first, your customers and you, before any design starts.

Trust the process

Build the system

Logo system

Type and colour

Brand graphics and packaging

Brand guidelines

Then we turn the story into a system: logo, type, colour, graphics and packaging, designed to work everywhere.

Every choice comes with the reasoning behind it, and each stage is signed off before the next begins.

It’s all or nothing

Tell it everywhere

Website or online store

Product and collection pages

Packaging and campaign assets

Social templates

A brand is only super when it’s the same everywhere.

So we take it all the way: your website, your online store, your packaging and your socials, all telling one story.

Nothing changes if nothing changes

Keep it super

Handover and training

How-to guide and 14 days of fixes

Brand Partner, month to month

Brands that stand still fall behind.

After launch, we hand over everything your team needs, and with Brand Partner we stay on to keep the brand moving as you launch new products and campaigns.

Working together

What to expect, from the first call to after launch.

Discovery call

Discovery call

30 minutes, and a straight answer on fit.

Proposal

Proposal

A fixed price, with scope and timeline in writing.

Kickoff

Kickoff

Agreement and 50% to start, kickoff booked within the hour.

The project

The project

4 to 8 weeks, two feedback rounds per stage, all by email.

Launch

Launch

Training, a how-to guide, 14 days of fixes, and the final 50%.

After launch

After launch

Brand Partner if you want it. No lock-in.

FAQ

Questions, answered.

A signed proposal, a signed agreement and the first 50% payment. Within an hour of paying, you’ll have a receipt, the countersigned agreement and your kickoff booked.

We pre-fill a questionnaire from your website, socials and reviews for you to correct, then run a kickoff in week one. You bring three brands you admire and two you don’t want to look like. We bring a snapshot of your category and competitors.

Involved at the right moments. You’ll sign off each stage, give feedback within 3 business days, and have one person who can make the call. Everything in between is on us.

By email, with every file in one shared folder: the timeline, feedback and decisions. After every key meeting you get a written summary, so nothing gets lost.

Projects are 50% to start and 50% on delivery. Brand Partner is a flat monthly fee, month to month. We’re not registered for GST, so there’s no GST on top.

We work with you at every stage, so it rarely comes to that. If a direction misses, we’ll talk openly about why, then go again. If the second doesn’t land either, you can walk away and only pay for the work so far.

Yes. Branding works on its own, and Websites and E-commerce build on a brand you already have. If you already have one, we’ll review it first to make sure the site has something solid to build on.

Happy to once we’re working together. For the first call, share only what you’re comfortable with. We don’t need your secrets to tell you whether we’re the right fit.

Some client work is confidential, so we only share what’s public or what clients have approved. Ask on the call and we’ll show you everything we can.

Our work is the best place to start. For bigger projects, we can sometimes connect you with a past client, with their permission.